This is the privacy notice of Nyce International Limited “Nyce”. In this document, “we”, “our”, or “us” refer to Nyce. We are registered in Hong Kong with company number 2729034. Our registered office is at Suite 1507, 15/F, Wing on Kowloon Centre, 345 Nathan Road, Jordan, Kowloon, Hong Kong.

INTRODUCTION

This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.

Our policy complies with the EU General Data Protection Regulation (GDPR) 2016 and US Department of Justice The Privacy Act of 1974.

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

1 Data Protection Officer

We have appointed a data protection officer (DPO) who is responsible for ensuring that our policy is followed.

2 Data we collect

We collect, use, store (until requested by you to be deleted) and transfer different kinds of personal data about you. We have collated these into groups as follows:

Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time;
Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting;
Your financial data includes information such as your bank account and payment card details;
Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us;
Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website;
Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses; and
Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.

We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your anonymized personal data but is not considered personal information in law because it does not reveal your identity.

For example, we may aggregate profile data to assess interest in a product or service.

However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.

3 Sensitive personal information

Sensitive personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. It also includes information about criminal convictions and offences.

We might collect sensitive personal information about you if there is a lawful basis on which to do so. In such case we will first ask for your consent before we collect and process any sensitive personal information.

4 If you do not provide personal information, we need

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to provide our services to you. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

The criteria on which we process information about you

The law requires us to determine under which of six (6) defined criteria we process different categories of your personal information, and to notify you of the basis for each category.

If a criterion on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the criteria change then if required by law, we shall notify you of the change and of any new criteria under which we have determined that we can continue to process your information.

5 Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

verify your identity for security purposes;
sell products to you;
provide you with our services; and
provide you with suggestions and advice on products, services and how to obtain the most from using our website.

We process this information on the basis that there is a contract between us, or that you have requested that we use the information before we enter into a legal contract.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

6 Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities or our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at [email protected]. However, if you do so, you may not be able to use our website or our services further.

7 Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, in doing so.

Where we process your information on this basis, we do so after having given careful consideration to:

whether the same objective could be achieved through other means;
whether processing (or not processing) might cause you harm; and
whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so.

For example, we may process your data on this basis for the purposes of:

record-keeping for the proper and necessary administration of our business;
responding to unsolicited communication from you to which we believe you would expect a response;
protecting and asserting the legal rights of any party;
insuring against or obtaining professional advice that is required to manage business risk; and
protecting your interests where we believe we have a duty to do so.

8 Information we process because we have a legal obligation

Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide us

9 Communicating with us

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service, until such time that you request for us to delete your private information.

10 Complaints

When we receive a complaint, we record all the information you have given us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

11 How you can complain

If you are not happy with our privacy policy or if you have any complaint then you should tell us.

If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the European Data Protection Supervisor (EDPS). We would, however, appreciate the opportunity to talk to you about your concern before you approach the EDPS.

12 Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely or until you delete them from your web browser.

Your web browser should allow you to delete any cookies you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

to track how you use our website;
to record whether you have seen specific messages we display on our website;
to keep you signed in to our website;
to record your answers to surveys and questionnaires on our site while you complete them; and
to record the conversation thread during a live chat with our support team.

Adjusting your browser’s cookie settings

12.1 If you are using Internet Explorer 11, 10, 9, 8, 7, 6

Choose Tools then
Internet Options
Select the Privacy tab,
Under settings, select Advanced
Check Override automatic cookie handling
Check and choose if you want to allow, block or be prompted for first and third-party cookies.

12.2 If you are using Internet Explorer 5.0 or 5.5:

Choose Tools, then
Internet Options
Click the Security tab
Click on Custom Level
Scroll down to the sixth option to see how cookies are handled by IE5 and change to Accept, Disable, or Prompt for action as appropriate.

12.3 If you are using Internet Explorer 4.0

Choose View, then
Internet Options
Click the Advanced tab
Scroll down to the yellow exclamation icon under Security and choose one of the three options to regulate your use of cookies.

12.4 In Internet Explorer 3.0:

You can View, Options, Advanced, then click on the button that says Warn before Accepting Cookies.

12.5 If you are using Chrome

At the top right, click More and then Settings
At the bottom, click Advanced
Under “Privacy and security,” click Content settings
Click Cookies
From here, you can,
Turn on cookies: Next to “Blocked,” turn on the switch
Turn off cookies: Turn off Allow sites to save and read cookie data

12.6 If you are using Safari

Choose Preferences
Click Privacy, then do any of the following:
Always block cookies: Select ‘Block all cookies’

12.7 If you are using Firefox

Select Options from the right side of the drop-down menu.
Click Privacy & Security tab
In History, select the use custom settings for history option in the drop-down menu of the panel’s History section.
There you will have the option to tick or untick, always use private browsing mode, remember “my browsing”, and download history, remember search and from history, accept cookies from web sites or clear history when Firefox closes.

13 Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed into our website.

14 Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Use of information we collect through automated systems when you visit our website
Disclosure and sharing of your information.

15 Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

16 Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

17 Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

18 Data may be processed outside the European Union

We may use outsourced services in countries outside the European Union from time to time in other aspects of our business.

For example, some of the software our website uses may have been developed in Vietnam.

We use the following safeguards with respect to data transferred outside and European Union:

the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing;
the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union;
we comply with a code of conduct approved by a supervisory authority in the European Union;
both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information.

Control over your own information

19 Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.

20 Access to your personal information

At any time, you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

To obtain a copy of any information that is not provided on our website you should contact us to make that request.

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

21 Removal of your information

If you wish us to remove personally identifiable information from our website, you should contact us to make your request.

This may limit the service we can provide to you.

22 Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

23 Use of site by children

We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian.

When children interact with Nyce web site, certain information may automatically be recorded in our systems, this information is used either to make our site more interesting and useful or for purposes of statistical analysis and system improvements.

This data used for internal purposes only, in order to:

determine usage patterns;
customize content and improve the Site; and
conduct research and analysis to address the performance of the Site.

In the event we collect such information from children on our Site for purposes other than above, we will notify parents and obtain consent prior to such collection.

24 Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

25 Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as you authorise us to keep your personal information:

to provide you with the services you have requested;
to comply with other law, including for the period demanded by our tax authorities; and
to support a claim or defence in court.

26 Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we would like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

27 Your rights regarding your data

Your rights under the GDPR consist of:

The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object, and
Rights in relation to automated decision making and profiling.

Each of these rights are supported by procedures put in place by Tento Health™ and allow for the required actions to be taken within the timescales stated in the GDPR

These timescales are shown below

Timescales for data subject requests

Data Subject Request	Timescale
The right to be informed	When data is collected (if supplied by data subject) or within one month (if not supplied by data subject)
The right of access	Within one month
The right to rectification	Within one month
The right to erasure	Within one month
The right to restrict processing	Without undue delay
The right to data portability	Within one month
The right to object	On receipt of objection
Rights in relation to automated decision making and profiling.	Not specified

You are entitled to implement any of your rights above by writing to the Data Privacy Officer at Suite 1507, 15/F, Wing on Kowloon Centre, 345 Nathan Road, Jordan, Kowloon, Hong Kong or emailing [email protected]. Prior to disclosing any personal data, you will be asked for proof of identity in order to process your request.

28 Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

Privacy Policy